Customer Success Lead

Own the relationship after go-live: adoption, the next workflow, and the moment a customer would otherwise go quiet.

What you'll do

• Run onboarding so operators know what the agent will and will not do
• Catch silent churn before the QBR slide admits it
• Translate field pain into a product request with a name on it
• Keep success metrics in language the customer already uses

What you'll bring

• B2B success or onboarding for a technical product
• Comfort in rooms where the buyer and the user disagree
• Curiosity about agents without treating them as magic

How we work: hybrid in Melbourne. Full-time.